One of the most important lessons that I’ve learned about work-life balance is that it’s highly personal—it’s on each of us to define and communicate our needs to those around us.
Being transparent over the years about both my personal and professional needs has enabled me to advance in my career at Northwestern Mutual, while also being the kind of mother and spouse I want and need to be at home.
Early in my career, I didn’t think twice about staying late at the office because I had fewer personal demands. With the arrival of my first child, my priorities shifted. This change came with a surprising level of emotional and physical exhaustion, which most parents can relate to, especially that first time around. I struggled to define exactly what I needed, which meant it was also difficult to communicate those needs to others.
By the time my second son arrived, I was far more confident in what to expect and what mattered to me. Rather than over-rely on managers, my company, or others to set boundaries, I found that proactively communicating what I wanted for personal and professional harmony was far more effective and less stressful.
Now, with my boys ages 7 and 5, our household is a whirlwind of activities. As Chief of Staff to Northwestern Mutual’s President and CEO Tim Gerend, I also have a very demanding leadership role. To create the balance I need, I am first and foremost open with those around me about all aspects of my schedule, needs, and obligations.
I am grateful to be part of an organization that encourages open communication and transparency. In addition, I ask others for help, outsource tasks that I can, and try to focus on what matters most, both in the office and at home. I strive to ensure that I have the time and space I need to perform at my best, while still being focused and present at home.
The result is that my leaders and colleagues know they can always count on me to deliver, which also creates a level of mutual trust and respect that I continuously earn.
Having the agency to balance work and life is special. It’s something I will never take for granted—and will always be part of the value proposition at Northwestern Mutual.
My advice for others is not to wait for someone else to empower you. First define what will enable you to do your best work and then articulate it. Making this ask could make the difference in your career.
—Clarissa Ortiz is the VP Chief of Staff at Northwestern Mutual
